Microsoft “security expert” phone scam
Telephone scams in which callers claimed to be Microsoft ‘security experts’ offering to fix your computer first surfaced over five years ago. They’re still around and seemingly undergoing something of resurgence. The scammers can’t fix anything they just want your money.
It sometimes seems that every other major business on the planet has outsourced its service centre to India. Banks, insurance companies, internet service providers, utility companies, even railway ticket booking services.
It’s hardly surprising then when you call some company and you’re greeted with a distinctive Indian accent greeting you with ‘Hello I’m David’, or ‘Peter’ or ‘Sonja how can I help you?’ We all know that they’re actually a Deepak, Pradeep or Surita, but we go along with the game.
For sure, there’s been a bit of an outbreak in the past when it’s been discovered that customer data has been lifted wholesale – think addresses, credit card numbers and so on – from some of these service centres. There’s usually a lot of noise and then it dies down, as either the company pulls out and brings its call centre operations back to the country of origin or tighter safeguards are put in place.
How to spot the phone scam
Thick accents – a give away
However, the idea of call centres based in India have become so accepted and part of everyday life that if we receive a phone call from someone with a thick Indian accent we almost assume it’s a legitimate call.
But often they’re simply telephone scams trying to get some information out of you. One of the most laughable is someone calling claiming to be from a mobile phone company and they’ve got a seriously good deal for you and if you’re interested all you need to do is give them your bank account details to get the ball rolling.
Yeah, right, as they say. A good response is to tell them to hold on while you go and dig out your bank account number. Simply place the phone next to a speaker and then crank up the volume to a seriously deafening decibel range. Give it a few minutes, turn down the volume and pick up the phone. There’ll be nobody on the other end. Funny that.
A veneer of legitimacy
However, more recently there has been an upturn in calls emanating from the land of the most ancient of civilizations that are essentially saying you’ve got a bug on your computer and they can fix it. Sounds implausible you think? Well, possibly, but the caller claims to be calling from Microsoft, which does add a veneer of legitimacy for the unwary.
If you’re a bit unsure about computers and how they work and are connected via the internet and you think the call could be legitimate then think again. The callers can be quite persuasive and display a level of technical knowledge that is beyond the norm, which just might convince you.
Final goal of the scam : downloading TeamViewer and transferring money
For example, if you get sucked in the caller will direct you to carry out some instructions that open up Microsoft boxes. In the normal course of computer usage you wouldn’t normally open up these boxes such as Windows Run box and Windows Prefetch files. Trading on ignorance the caller will tell you that what you’re looking at on your computer are signs of viruses and infections.
All of this is leading in one direction; to get you to download TeamViewer, a common piece of software that allows someone to remotely access your computer. Do this and a dialogue box will appear and the caller will then typically direct you to the PayPal website where you’ll be asked to make a payment, stumping up several hundred dollars for a lifetime guarantee. If you do, you’ll have been well and truly turned over.
No “security expert” will call you out of the blue
The thing to keep in mind is that no legitimate ‘security expert’ on the planet, or the rest of the universe for that matter, is going to call you out of the blue and say that you’ve got a bug, virus, or something else on your computer that needs fixing. For starters, how on earth would somebody know this, if they didn’t have access to your computer? Ok, the world may be connected thanks to the internet, but it’s not that connected.
Essentially, you’ve got a group of people hammering the phones hoping to find a victim. If you do receive a call from a ‘security expert’ you can simply hang up or if you’re feeling a bit mischievous you could string them along. But not too far. One guy knew what was going on and went as far as downloading TeamViewer to share access to his computer and find out how they operate. He then showed his hand, the scammers got angry and began deleting files on his computer.